"When any key member of an emotional system can control his own emotional reactions and accurately observe the functioning of the system and his part in it and he can avoid counterattacking when he is provoked and when he can maintain and active relationship with the other key members without withdrawing of becoming silent, the entire s system will change in a series of predictable steps." - Murray Bowen   "Kathy came organized to end with genuine results, and drove the process – she wasn’t just facilitating so that the family could wander where they chose. She and her colleague listened and spent their evenings translating the days work into the next day's agenda. The biggest word is results! As a family we are often careful to avoid getting to results because they have consequences on relationships, and family prioritizes relationships over consequences. She did this without treading on any toes." -The Richards Family "We chose to work with Kathy because she puts a great deal of time into preparation including thoroughly wanting to understand the family. When I called her up to talk for a few minutes, we talked for an hour on the phone. She wanted to know everything possible before the meeting. We appreciated her style of getting to know all she can about the family before the meeting, including conversations with key decision makers. She helped us set the goal, come up with a good plan, and remained flexible to adjust based on what’s happening in the meeting. She was able to adapt and she has a sense of humor, which was very important. In our case, we had a specific decision to make about the family office and whether the family was interested in connecting other than having a family office? We wanted to explore how families can constructively come together outside of business or philanthropy. Kathy helped us ask the right questions and gain clarity about the process we would undertake as a family." -Molly